Instagram DM Agent
An always-on agent for Instagram that answers DMs, story replies and comments day and night.
- Replies to DMs, story replies and comments
- Runs on the official Instagram API
- Hands over to a person anytime, with full context
It replies instantly, sends a Stripe payment link to close the sale, then emails your delivery company the moment an order is placed. Built and supported by DUNE in Dubai.

Your customer channels
AI Sales AgentPowered by the AI model you choose
Your AI agent works where your customers already are. It answers, sells and starts fulfilment on its own.
Answers DMs, story replies and comments in seconds, with WhatsApp, Messenger and email in the same inbox.
Trained on your brand voice and products for on-brand replies around the clock, in Arabic and English.
The agent drops a secure Stripe checkout link into the chat, so customers pay without leaving the conversation.
When an order is confirmed, it emails your delivery company the full details, so fulfilment starts hands-free.
Open a card to see what's inside, or sign up and set it up yourself.
An always-on agent for Instagram that answers DMs, story replies and comments day and night.
The same agent on WhatsApp for replies, order-taking and follow-ups on the official Cloud API.
Answers trained on your brand voice and products, in text and natural voice, in Arabic and English.
The agent turns a conversation into a sale by sending a secure Stripe checkout link in the chat.
As soon as an order is paid, the agent emails your delivery company so fulfilment starts on its own.
Broadcast to customer segments, then see reply rates, sales and agent performance in one dashboard.
Ready-made integrations, plus custom connections when you need them.
Each agent is set up for how your industry sells, books and answers questions.
Yes. The agent replies to DMs, story replies and comments through the official Instagram API, and handles WhatsApp, Messenger and email from the same inbox.
Yes. When the customer is ready to buy, the agent sends a secure Stripe payment link inside the chat, so they pay without leaving Instagram or WhatsApp. The payment is then tracked against the order.
Automatically. When an order is confirmed, the agent emails your delivery company with the customer's name, address, items and payment status.
You stay in control. Set confidence thresholds and escalation rules: below your threshold, the chat goes to a person on your team with full context, and you can review any AI reply.
Sign up at agents.duneai.ae, connect your Instagram or WhatsApp account, and add your products and FAQs. If you'd like help, message our Dubai team on WhatsApp.
Create your account in minutes, or sign in to manage the agents you already have.
Or email us at info@duneai.ae